Arne: Thanks for the email telling me that TalkTalk had not registered a fault on my landline. Can I refer you to my previous posts to the community in home phone: "phone message - sorry you cannot make calls from this line at the moment". (these are posted on the web with my name attached, some security). And I have a phone record on my mobile of making or attempting to make, 19 conversations with the UFO team. I don't have a record of the Live-Chat conversations but they, most of the time, said they could not deal with this and put me through to the UFO team. Have all these conversations been erased? I also have copies of two letters I sent to TalkTalk head office that did not get me anywhere for I assume I used the wrong password, account password not telephone password. Before I resolved my lack of contact to Canada with Skype, a fellow TalkTalk customer rang TalkTalk to plead on my behalf; but of course it does not work this way. So please do not tell me I did not have a fault on the landline. So the reimbursement of the payment for boosts while I had no phone are considered compensation.
Toodie OTTAWAY
