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krisos81 · ‎30-01-2023

Hi, I signed up to TalkTalk via TCB 2 months ago using the Cyber Monday compare broadband offer for £92 cashback and a £150 gift voucher.

My purchase hasn't tracked for the gift voucher or TCB (I did take a screenshot) and I need the order number to send to Top Cashback. Can you provide it please as I don't have an order number in any of the TalkTalk emails. Also when will the £150 gift voucher be sent?

Thanks

Arne-TalkTalk · ‎13-02-2023

Hi @krisos81

I have pm'd you the reference and I will contact the team responsible for the vouchers.

I'll post back when they reply.

Regards

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Gliwmaeden2 · ‎10-02-2023

Staff will be back after the weekend, @krisos81.

I'll make sure that this is drawn to their attention.

It can sometimes take several weeks to get these cashback issues resolved.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.