Topcashback waiting for retailer

[TTCommunityUser88]

Hi, I signed up to FullFibre 900 broadband with TalkTalk back in November, direct through the TalkTalk website and via Topcashback.

I've chased up the cashback with Topcashback, who advises they are waiting on the retailer.

Is it possible to gain an update on this?

Many thanks

[Arne-TalkTalk]

Thank you, I will see what I can find regarding this. 

[TTCommunityUser88]

Hi I believe the amount was £127.50. 

Thanks for your help 

[Arne-TalkTalk]

Hi @TTCommunityUser88 can you verify the amount the cashback was for? 

Thank you.

[Gliwmaeden2]

I'll re-escalate this for you, @TTCommunityUser88. Not sure whether you will get a reply before Tuesday (Easter Bank Holidays).

[TTCommunityUser88]

Hi, sorry to chase again but the cashback claim still states it is awaiting retailer verification. Is there anything further that can be done?

Thanks

[Arne-TalkTalk]

I have escalated this to our marketing team who need to validate the sale.