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Trying to change address on website (bug)

minshiyuan
First Timer
Private Message TalkTalk

on ‎21-06-2024 09:57 PM

Message 3 of 3

I keep trying to change talktalk to my new address but the webpage gets stuck on (below) after clicking confirm. Allowed cookies, tried on multiple browers, and disable adblock. 

https://myaccount.talktalk.co.uk/homemover/index/index#addresslist

 

Is there a bug? can it be fixed?

 

Best wishes,

Mike

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2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message

on ‎24-06-2024 10:35 AM

Message 1 of 3

Hi @minshiyuan

 

I would suggest calling us (03451720088) and speaking to the homemove team, the current service you have may not be available at the new property. 

 

Regards

 

 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎22-06-2024 12:17 AM

Message 2 of 3

I'll move this to the billing section for you, @minshiyuan.

 

Did you use the Home Move team to help you move? 

 

Staff will check that the new address shows in My Account.

 

They are not back before Monday, however. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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