Trying to change address on website (bug)

[minshiyuan]

I keep trying to change talktalk to my new address but the webpage gets stuck on (below) after clicking confirm. Allowed cookies, tried on multiple browers, and disable adblock. 

https://myaccount.talktalk.co.uk/homemover/index/index#addresslist

Is there a bug? can it be fixed?

Best wishes,

Mike

[Arne-TalkTalk]

Hi @minshiyuan

I would suggest calling us (03451720088) and speaking to the homemove team, the current service you have may not be available at the new property. 

Regards

[Gliwmaeden2]

I'll move this to the billing section for you, @minshiyuan.

Did you use the Home Move team to help you move? 

Staff will check that the new address shows in My Account.

They are not back before Monday, however.