Unable to set up direct debit

[WrayH]

Hi,

we have just transferred over from Shell and successfully set up our account and made a card payment. I wish to set up a direct debit however, after navigating to the relevant page and inputting account details and sort code etc, I am unable to “update details” as it is asking me to confirm that I am the account holder and there is no additional “check box” to click on to fulfil this request. My correct details are auto filled in the account holder section and I am unable to edit this anyway. Anyone else experiencing this?

[Arne-TalkTalk]

Hi WrayH

Its an issue with My Account, sorry.

Call our customer services  03451720088  they will be able to help.

[Gliwmaeden2]

There have been several instances of customers who migrated from Shell having their Direct Debit payments fail recently due to a glitch, @WrayH.

Wait for staff to clarify whether this system fault has now been sorted or whether to pay again by card for now.

Your post is in the queue for attention.