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Anonymous · ‎25-07-2023

I'm trying to cancel Unlimited UK Calls Boost (increases to £16 pm from 1 Sep on my contract) and replace it with International Max Calls Boost (priced at £12 pm in my existing customer offers) but the Manage Boosts page is displaying no services for me to select, even though I'm subscribed to one.

Please can an agent help with this?

Arne-TalkTalk · ‎14-08-2023

I will resend it.

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Anonymous · ‎13-08-2023

Please can you reissue the link via PM as I made an error when accessing it and now it's blocking me.

Arne-TalkTalk · ‎26-07-2023

Hi @Anonymous

I can help with this I first need to confirm some security questions

I have sent you a PM on the community

Regards

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ferguson · ‎25-07-2023

I took the last post from the OP to be referring to their lack of success with contacting customer services, as stated, I didn't realise they had posted on another topic. My advice, and yours earlier, still stands.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.

Gliwmaeden2 · ‎25-07-2023

The response was simply the usual guidance on another forum thread, @ferguson.

https://community.talktalk.co.uk/t5/Home-Phone/How-do-I-remove-my-unlimited-uk-calls-boost/td-p/2979...

@Anonymous, staff reply during the day, so hopefully this will be followed up soon.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.

ferguson · ‎25-07-2023

OK, well the support team here will look into as soon as they can, but that is a poor response from customer services.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.

Anonymous · ‎25-07-2023

Thank you, but I've already tried all the customer service options on the link above with no worthwhile result. I was advised by a TalkTalk agent to modify my profile and creat a new topic to get the issue resolved by them.

ferguson · ‎25-07-2023

If you contact customer services directly they should be able to help with this, details and opening hours can be found here:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.

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Unable to switch Boosts online