I've been hit with a hefty price hike this month. Average bill of £30 has been bumped to £43.50 with the extras. I've just spent over an hour speaking to one of the most unhelpful folks in Customer Service and I'm no further forward - Worse...it'll cost me £145.00 to cancel my contract as the 30 day cooling-off period has expired.
Can anything be done as I'm sorely tempted to take up an offer Virgin have in my area.
I've been with Onetel/TalkTalk for over 20 years and would have expected some sort of loyalty discount - even new customers are paying £4 less for their broadband.