Unexpected bill reminder

[dazzleman1]

Hi

I cancelled my TalkTalk service a while ago and I was given the date of 16th Oct when my service would end. About a week after that I received a returns bag and have sent all my TalkTalk equipment back.

On the 22nd Oct I received a bill for £8.86, payment by the 30th.

On the 23rd Oct I received a bill for £8.86, payment by the 31st.

Today is the 31st and I've just received a reminder for the first bill due on the 30th. I'm a little confused by this, firstly to have received two bills for the same amount a day apart, and secondly, I've not yet cancelled the direct debit so if I owe TalkTalk money they should be able to take it.

Any help on this? I wouldn't want to get charged an admin fee too !!!

Thanks, dazzleman1

EDIT: Have just checked with the bank that the direct debit is still live and it is.

EDIT2: Have just checked with the bank (again) and a payment of £8.86 was taken today (31st) by TalkTalk. I'm still unsure if there's this phantom bill that was due on the 30th that they're still trying to charge me for!

[Arne-TalkTalk]

Hi dazzleman1

The bill covers the period from the last bill to your cancellation date, I can confirm the direct debit has been taken and the account is now fully cancelled you will receive your final zero balance bill shortly.

Sorry for any confusion.

[Gliwmaeden2]

Very odd, @dazzleman1.

I wonder if it stems from when you cancelled and had to make a second call as the first one appeared to cut off and then a message came through etc, as detailed here:

https://community.talktalk.co.uk/t5/Billing/Cancellation-confirmation/td-p/2989894

..... or it's just another Talktalk billing muddle with no logical explanation!

Arne should be able to get to the bottom of it.

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