Unpaid DD

[dennisnicoll]

I have had an email from you stating that my payment did not go through. Why? I was a Shell Energy customer & was told my details would be automatically transferred to you. There is plenty of money in my bank account, I have not cancelled the direct debit so the fault must be yours! I will NOT be paying a £12.50 fee for YOUR error & suggest you get this sorted ASAP as I am leaving you for another supplier. Friends told me that you provide a terrible service, yiu have just proved it.

[Arne-TalkTalk]

Hi @dennisnicoll

Sorry for the problems 

The direct debit instruction is showing as pending on your account at the moment, this is an issue we are aware of , You will NOT be charged an admin fee its our problem, we are are asking in the meantime to make a one off payment this month either online or over the phone. 

I can only apologize for any stress caused by this

[Gliwmaeden2]

Yes, it's Talktalk's fault. 

They will not take the extra £12.50, @dennisnicoll, but you do need to make the one-off payment.

Speak to the Shell Migration team if in doubt. 

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

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