Welcome Voucher

[Kingsto]

So, I'm getting really frustrated with customer service. I joined up under a flash sale and qualified for a welcome voucher. This was back in July. 

Fast forward to now and I'm being told by a customer service manager to check my spam folder (just like the three other reps asked me to).

Anyone else experiencing this/experienced this, as I'm getting zero help from customer service and I don't know how else to escalate the matter without getting external help....

[Arne-TalkTalk]

Hi Kingsto

A complaint manager has credited your account with the amount for the missing voucher.

You can request a refund via My Account. 

Regards

[Kingsto]

Thank you! 🙏 

[Gliwmaeden2]

Moving this to the billing section for you as staff do the chasing up from that department, @Kingsto.

Staff will respond during the day (Monday to Friday).