Your Account

Kingsto · ‎21-11-2024

So, I'm getting really frustrated with customer service. I joined up under a flash sale and qualified for a welcome voucher. This was back in July.

Fast forward to now and I'm being told by a customer service manager to check my spam folder (just like the three other reps asked me to).

Anyone else experiencing this/experienced this, as I'm getting zero help from customer service and I don't know how else to escalate the matter without getting external help....

Arne-TalkTalk · ‎27-11-2024

Hi Kingsto

A complaint manager has credited your account with the amount for the missing voucher.

You can request a refund via My Account.

Regards

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Kingsto · ‎22-11-2024

Thank you! 🙏

Gliwmaeden2 · ‎21-11-2024

Moving this to the billing section for you as staff do the chasing up from that department, @Kingsto.

Staff will respond during the day (Monday to Friday).

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support

Your Account

Welcome Voucher