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Where is my bill reduction?

HarryIAmNot
First Timer
Message 4 of 4

In January I was effectively without my broadband connection for a week, due to an issue in my local area. When I spoke to customer service about it they promised that my next bill would be reduced to reflect the failure of TalkTalk to provide the service they promised to. Got my new bill today and surprise, surprise - no reduction.

Have I been lied to yet again by this company?......

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3 REPLIES 3

Arne-TalkTalk
Support Team
Message 1 of 4

Hi @HarryIAmNot 

 

Thanks for your post.

 

The fault doesn't qualify for auto compensation reported on Saturday 16th Jan due to a power failure in the area, this is classed as matters beyond our reasonable control. 

 

I can apply a small credit based upon your monthly charge and the amount of days the service was down. 

 

Regards. 

Message 2 of 4

https://community.talktalk.co.uk/t5/Articles/About-your-auto-compensation-credit/ta-p/2326583

 

You description "effectively without" is a bit vague.

 

TT only compensate for total loss of services.

ferguson
Community Star
Message 3 of 4

Automatic compensation is usually credited 30 days after any issue was resolved, so it may not appear until your next bill. 

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