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on 12-06-2023 10:57 PM
Hi there,
I signed up TalkTalk from Quidco last year because of the £93.75 cashback. It was not tracked properly and I asked here to get the order number so I can log the missing claim.
After almost one year I got an email from Quicdo saying the claim has been declined.
The email says: 'On this occasion, the retailer has declined your cashback claim advising us that the order number you have provided on the claim form doesn't match an order purchased using Quidco.'
I don't understand this. This is the thread I posted to get the order number for Quidco claim.
https://community.talktalk.co.uk/t5/Billing/order-number-for-cashback/m-p/2889195
Then talktalk rejected this saying order number does not match. Could you please advise?
on 22-08-2023 08:57 AM
Thanks for the update.
on 21-08-2023 04:53 PM
Many thanks. I can confirm I have recieved the eGift card. 👍
on 11-08-2023 10:43 AM
I have escalated this.
on 11-08-2023 10:38 AM
I'll re-escalate this for you, @eskimug.
on 11-08-2023 10:06 AM
It has been two month and still no updates from TalkTalk since they asked me to answer some question through a link about some telephone enquiry password. 🙄
on 16-06-2023 11:23 AM
Hi eskimug
I'm really sorry to hear this.
I'm just sending you a Private Message to confirm some details so we can look into this further.
Thanks
Debbie