cashback declined by quidco

[eskimug]

Hi there,

I signed up TalkTalk from Quidco last year because of the £93.75 cashback. It was not tracked properly and I asked here to get the order number so I can log the missing claim.

After almost one year I got an email from Quicdo saying the claim has been declined.

The email says: 'On this occasion, the retailer has declined your cashback claim advising us that the order number you have provided on the claim form doesn't match an order purchased using Quidco.'

I don't understand this. This is the thread I posted to get the order number for Quidco claim.

https://community.talktalk.co.uk/t5/Billing/order-number-for-cashback/m-p/2889195

Then talktalk rejected this saying order number does not match. Could you please advise?

[Arne-TalkTalk]

Thanks for the update.

[eskimug]

Many thanks. I can confirm I have recieved the eGift card. 👍

[Arne-TalkTalk]

I have escalated this.

[Gliwmaeden2]

I'll re-escalate this for you, @eskimug.

[eskimug]

It has been two month and still no updates from TalkTalk since they asked me to answer some question through a link about some telephone enquiry password. 🙄

[Debbie-TalkTalk]

Hi eskimug

I'm really sorry to hear this.

I'm just sending you a Private Message to confirm some details so we can look into this further.

Thanks

Debbie