Hello, 2 years ago, at my contract renewal, I encountered much difficulty, when I clicked the renew button all I got was a message saying unable to comply. It transpired the reason was said to be 'inactive orders on your account after much protracted hassle the problem was finally solved. Great! Now, 2 years later, the exact same problem has resurfaced ie inactive orders on your account! Amazing! All this was supposed to have been sorted. I can't renew, I've telephoned, I've been told the inactive orders will be removed, wait at least 5 days etc etc etc Exactly what I was told last time, although it took far longer than 5 days. I have never ordered anything from talk talk, NEVER! so how can I have 'inactive orders'. Plus I have a very acceptable offer awaiting me, just needs processed, I'm happy with it - I am in my 70's with chronic poor health, all this is so-ooooo upsetting, I've been with talk talk about 20 years, fine way to treat a loyal customer!!!
