migrated in from Shell

[Ian_philip]

I've been migrated from Shell broadband, but my login on Talk Talk shows an old account disconnected on 15-12-2014 and so I cannot access my account

[Gliwmaeden2]

Please return to the message board and click on start a topic, @MaggieClark.

Staff reply to the original poster of the thread.

[MaggieClark]

I have the same issue 😡😡😡😡

[Arne-TalkTalk]

Thanks for the update.

[Ian_philip]

Thanks, able to register now

[Arne-TalkTalk]

Hi @Ian_philip

I have de-registered the old account can you re-register for My Account following the normal process via the my account website www.talktalk.co.uk/login/ using the email address you want to use.

Regards.

[Gliwmaeden2]

Moving this to the billing section for you, @Ian_philip.

Staff will need to remove the old account and then you can reregister.

They like you to use a non Talktalk email address for billing purposes, by the way.