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migrated in from Shell

Ian_philip
First Timer
Private Message TalkTalk
Message 7 of 7

I've been migrated from Shell broadband, but my login on Talk Talk shows an old account disconnected on 15-12-2014 and so I cannot access my account

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6 REPLIES 6

Message 1 of 7

Please return to the message board and click on start a topic, @MaggieClark.

 

Staff reply to the original poster of the thread.

Gliwmaeden2, a fellow customer.
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MaggieClark
First Timer
Private Message TalkTalk
Message 2 of 7

I have the same issue 😡😡😡😡

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Ian_philip
First Timer
Private Message TalkTalk
Message 4 of 7

Thanks, able to register now

Arne-TalkTalk
Support Team
Staff
Private Message
Message 5 of 7

Hi @Ian_philip

 

I have de-registered the old account can you re-register for My Account following the normal process via the my account website www.talktalk.co.uk/login/ using the email address you want to use.

 

Regards.

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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 6 of 7

Moving this to the billing section for you, @Ian_philip.

 

Staff will need to remove the old account and then you can reregister.

 

They like you to use a non Talktalk email address for billing purposes, by the way. 

Gliwmaeden2, a fellow customer.
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