moving home

[jrs270575]

I need to start the moving home process but it says my 'account is in the process of being closed' but my cantract still has 1 year left to run ? 

Can anyone help please

[Arne-TalkTalk]

Hi jrs270575

Sorry that you are having problems. 

There isn't a cancellation on the account, best option would be to call us on 03451720088 and speak to the homemove team.

They can help.

[Gliwmaeden2]

I'll move this to the billing section as it is something that needs checking in My Account. 

Staff will be back during the day. Hopefully Friday, otherwise after the weekend, @jrs270575.

Don't post further before getting a response from them, as you want this message to reach them asap in the automated workflow.