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moving home

jrs270575
Chatterbox
Private Message

on ‎29-06-2023 10:19 PM

Message 3 of 3

I need to start the moving home process but it says my 'account is in the process of being closed' but my cantract still has 1 year left to run ? 

Can anyone help please

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2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message

on ‎30-06-2023 08:17 AM

Message 1 of 3

Hi jrs270575

 

Sorry that you are having problems. 

 

There isn't a cancellation on the account, best option would be to call us on 03451720088 and speak to the homemove team.

 

They can help.

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎29-06-2023 10:29 PM

Message 2 of 3

I'll move this to the billing section as it is something that needs checking in My Account. 

 

Staff will be back during the day. Hopefully Friday, otherwise after the weekend, @jrs270575.

 

Don't post further before getting a response from them, as you want this message to reach them asap in the automated workflow. 

Gliwmaeden2, a fellow customer.
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