mystery amount
on 02-07-2023 04:59 PM
Message 19 of 19
there is a mystery amount of £1:92 on my next bill, when i looked into it it came up with call charges, 2 national & 2 mobile. when i went to my calls i only had 1 call, that was to another talktalk customer call charge 0,checked itemised bill same result 1 call charge 0.
could someone please look into this.
cheers
chiller 1
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18 REPLIES 18
on 12-07-2023 01:08 PM
Message 1 of 19
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on 12-07-2023 01:03 PM
Message 2 of 19
ok thanks anyway
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on 12-07-2023 09:45 AM
Message 3 of 19
Hi @chiller1 Unfortunately the option to add an outgoing bar has been removed, so I cant add it anymore. Sorry.
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on 11-07-2023 05:15 PM
Message 4 of 19
hi, that problem now sorted, changed browser to edge and i can see itemised bills but can't in chrome
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on 11-07-2023 04:23 PM
Message 5 of 19
ok Arne put the block on please (as long as it's free)
thanks for sorting me out lol
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on 11-07-2023 03:15 PM
Message 6 of 19
Emergency calls are always allowed
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11-07-2023 03:04 PM - edited 11-07-2023 03:07 PM
Message 7 of 19
does that include 999 calls. just tried Edge and those calls showed up
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on 11-07-2023 02:43 PM
Message 8 of 19
We can add an outgoing calls barr from this side , but you will not be able to call out to anyone.
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on 11-07-2023 02:38 PM
Message 9 of 19
Hi Arne, what is the option (as long as it's free) i will look into using a different browser for my account
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on 11-07-2023 02:22 PM
Message 10 of 19
There is an option for outgoing calls barr, but you (or someone in your house) uses the phone, Can you try to use a different browser for My Account and look at your June Bill
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on 11-07-2023 02:18 PM
Message 11 of 19
Hi Arne, thanks for your pm. i understand now what has happened but still can't fathom why they don't show up on itemised bill. is there any way to block all outgoing call (except for emergency)
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on 11-07-2023 10:13 AM
Message 12 of 19
I've sent you a PM those calls where made.
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on 10-07-2023 10:26 PM
Message 13 of 19
hi Arne, please find attached files, there is definately fishy going on. if these calls are genuine they should show up in the itemised list THEY DO NOT so i would be thankful if these charges are refunded off my next bill
phone.txt
1 KB
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on 10-07-2023 10:38 AM
Message 14 of 19
When you log into my account , view itemized usage, and change the pull down menu to latest bill they should show then.
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on 07-07-2023 04:15 PM
Message 15 of 19
Yes, it's very odd that you can't view it.
Staff will be back on Monday.
Gliwmaeden2, a fellow customer.
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on 07-07-2023 03:44 PM
Message 16 of 19
hi Arne then why dont they show up in my itemised calls so i can see who i am supposed to have called
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on 07-07-2023 07:26 AM
Message 17 of 19
Hi chiller1
The costs are for 2 calls to a non TalkTalk customer, and for 2 calls to a mobile number which I suspect went to voicemail these calls are all valid and chargeable.
Regards.
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on 06-07-2023 01:06 PM
Message 18 of 19
any answer to this please
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