overcharged?
on 06-06-2024 08:49 PM
Message 4 of 4
i don't know why i have been charged £11.15 for? it says (charges since you joined). my account was automatically transferred to talk talk as i was on shell broadband before because its been bought by talk talk now.
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3 REPLIES 3
on 07-06-2024 08:13 AM
Message 1 of 4
Hi edhingo1
The billing team have adjusted your bill since it was produced.
Your can see the updated amount in the Transaction history in My Account.
Regards
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on 06-06-2024 09:57 PM
Message 2 of 4
If you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.
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on 06-06-2024 09:26 PM
Message 3 of 4
TalkTalk bill one month in advance each month from the date your monthly bill is produced. I would guess it's an adjustment due to the change from the billing cycle you were on with Shell.
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