i don't know why i have been charged £11.15 for? it says (charges since you joined). my account was automatically transferred to talk talk as i was on shell broadband before because its been bought by talk talk now.
If you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
TalkTalk bill one month in advance each month from the date your monthly bill is produced. I would guess it's an adjustment due to the change from the billing cycle you were on with Shell.
