i don't know why i have been charged £11.15 for? it says (charges since you joined). my account was automatically transferred to talk talk as i was on shell broadband before because its been bought by talk talk now.
If you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.
TalkTalk bill one month in advance each month from the date your monthly bill is produced. I would guess it's an adjustment due to the change from the billing cycle you were on with Shell.
