We use cookies on our site to give you the best experience.
Accept
Reject
Manage your cookies
Skip to content
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Your Account

Get tailored support with your TalkTalk account and bills.

payment by credit card

easytiger
First Timer
Private Message TalkTalk

on ‎06-12-2024 11:52 AM

Message 2 of 2

I paid my bill via make a secure card payment  which is showing in payment history but on my dashboard it is saying we are still processing your direct debit payment which I have not even set up. 

Labels:
0 Likes
1 REPLY 1

Arne-TalkTalk
Support Team
Staff
Private Message

on ‎06-12-2024 12:10 PM

Message 1 of 2

Hi @easytiger

 

Your payment has cleared, and there is no direct debit instruction on the account. 

 

The Shell team will need to flag this to the My Account team. 

 

Sorry for any confusion. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

0 Likes
© TalkTalk 2025