problem with recurring card payment
23-10-2023 07:24 PM - edited 23-10-2023 07:29 PM
Message 18 of 18
I recently got a new credit card i updated the details on my account page to have as a recurring payment card,however today i had an email saying payment had been rejected,so i had to go on and pay on my account page manually and using the same card it went through.I called my bank who weren't much help,only suggested i set up a direct debit,which i don't want to.I just want my bill to be paid automatically every month.The recurring card system has worked fine up to now.
Live,Love,Laugh
Labels:
- Labels:
-
payment
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
17 REPLIES 17
on 28-12-2023 11:54 AM
Message 1 of 18
thank you i appreciate all your help
Live,Love,Laugh
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 28-12-2023 09:31 AM
Message 2 of 18
I will ask the billing team to investigate this.
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 23-12-2023 01:48 PM
Message 3 of 18
Thank you so much,i hope the problem can be solved very soon.
Live,Love,Laugh
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
22-12-2023 04:29 PM - edited 22-12-2023 04:31 PM
Message 4 of 18
I'll re-escalate this for you, @Justme2, but sadly the response will be slow as staff take a bit of time off at Christmas.
Probably back c 27th.
Chat support should still be running meanwhile.
See Christmas opening hours:
https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529
Gliwmaeden2, a fellow customer.
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 22-12-2023 02:42 PM
Message 5 of 18
yet again recurring card rejected,been on chat and suppose to be fixed but have been told that since /September,this is getting me very stressed now.
Live,Love,Laugh
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 27-11-2023 01:50 PM
Message 6 of 18
Thank you,i will do.
Live,Love,Laugh
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 27-11-2023 01:43 PM
Message 7 of 18
Post back when your next bill is produced and I can check it.
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 24-11-2023 05:12 PM
Message 8 of 18
Received an email saying will be charged £12.50 on next bill,seems unfair but i spoke to a talktalk agent who said they will waive this fee and that my recurring card payment had been set up so heres hoping.Will see what happens on next payment,i'm getting quite stressed with this all as never had any problems before.
Live,Love,Laugh
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 24-11-2023 09:03 AM
Message 9 of 18
We will have to wait to see what happens on your next payment date.
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 23-11-2023 01:57 PM
Message 10 of 18
I also entered my credit card details again and received an email from talktalk saying they had set up my recurring payment so hopefully this is true
Live,Love,Laugh
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 23-11-2023 01:55 PM
Message 11 of 18
Hi Justme2
The only other option which you have already been given is to set up a direct debit.
You can do this via My Account.
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 23-11-2023 01:46 PM
Message 12 of 18
Hi ,
my payment has been rejected yet again with my recurring card.I have went and paid it manually but really would like it to be paid automatically monthly as i don't want to be fined for non or late payment i hope you can help.
regards
fiona
Live,Love,Laugh
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 24-10-2023 02:38 PM
Message 13 of 18
Thanks for your reply,I will let you know what happens then.
Live,Love,Laugh
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 24-10-2023 12:41 PM
Message 14 of 18
Hi Justme2
Thanks for your post.
I cant see any reason why the payment failed, we will need to wait for the next payment next month that should go through as normal.
Sorry for any confusion caused
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 23-10-2023 08:01 PM
Message 15 of 18
OK, let's wait and see what the support team advise when they pick this up. I take it you have double-checked that the new card details are all correct on My Account?
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 23-10-2023 07:56 PM
Message 16 of 18
It was over a month ago since i changed cards so i think that would be plenty time and the payment went through manually,all very strange!
Live,Love,Laugh
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 23-10-2023 07:54 PM
Message 17 of 18
Possibly there was not enough time between you changing the details and the payment request date.
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content