refund/ credit

[rockmonkey123]

where will a reimbursement/ refund appear (be found) on "my account"?

Was incorrectly charged for new router, told money would be re paid to "my account"

any info, help would be great    

[rockmonkey123]

Thanks for the reply

I have looked in my bills > previous, I could not see any credit issued there    

[Gliwmaeden2]

@Arne-TalkTalk, a returns bag was sent out for the previous router by staff on here:

https://community.talktalk.co.uk/t5/Broadband/return-bag-router/td-p/3069014

@rockmonkey123, can you confirm the circumstances that required the new router to be sent out?

That might help clarify the situation for forum readers.

[Arne-TalkTalk]

HI rockmonkey123

When where you advised the replacement would be free?  

Replacement's are always chargeable.

[ferguson]

Login to My Account then click on My Bills > Previous. Under Payment history does the credit appear there? If so, you can either leave it to defray future bills, or apply for a refund.