Atrocious Connection, Resetting 6 time a day or more!
on 05-03-2024 03:09 PM
Message 50 of 50
I have no idea whats going on with my internet but I'm losing connection and constantly dropping from wifi, at times the router isn't even available to be connected to on my computer. I know its not my computer because the connectivity is just as bad on other devices and I can still connect to other connection points when the talktalk point has vanished. It's been like this pretty much since those storms rocked the country and I was fully expecting it to improve as repair works were carried out but apparently not. What's going on? At this point I'm so incredibly sick of the poor service that I'm ready to bite the inevitable bullet of moving charges mid contract.
Labels:
- Labels:
-
Connection
-
Router
-
Stability
-
Wifi
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49 REPLIES 49
on 11-03-2024 01:41 PM
Message 21 of 50
That time is fine, I accepted it via text too. Thank you.
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on 11-03-2024 09:05 AM
Message 22 of 50
Hi laram
I'm really sorry for the delay.
I've arranged the engineer visit for 13/03 AM (8am - 1pm)
Will this date and time be ok?
Thanks
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on 08-03-2024 08:02 PM
Message 23 of 50
@laram, if you have not yet managed to fix up an appointment with all this technology playing up, probably better to wait for staff to reach your thread again after the weekend.
They won't be back on here now before Monday.
If you want it done sooner, try Chat or phone 03451 720088 (open 9am - 6pm Saturday).
Gliwmaeden2, a fellow customer.
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on 08-03-2024 02:53 PM
Message 24 of 50
Its now telling me to go into a whatsapp chat to book the appointment, and then telling I don't have whatsapp installed - while whatsapp is open on my phone. And just to be clear its doing this if I close whatsapp as well. Trying to go through the the service status page on my account prompts me to click a live chat button that doesn't actually function. What's going on?
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on 08-03-2024 02:42 PM
Message 25 of 50
I will be free most of next week barring the thursday.
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on 08-03-2024 02:21 PM
Message 26 of 50
Hi laram
Openreach are now requesting that we arrange an engineer visit to the property so they can investigate further.
Please can you provide your availability AM and PM?
Can you also confirm potential engineer charges Engineer charges
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on 08-03-2024 07:51 AM
Message 27 of 50
Hi laram
I can see that the fault has been assigned to a line engineer this morning, we should hopefully have further updates later this afternoon.
Thanks
Debbie
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on 07-03-2024 08:53 AM
Message 28 of 50
No problem 🙂
Chris, Community Team
Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences
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on 07-03-2024 08:42 AM
Message 29 of 50
Thank you, I just received a text from them as I was reading this.
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on 07-03-2024 08:38 AM
Message 30 of 50
Hi laram,
I've raised this to Openreach as a non-appointed task. They will investigate over the next 72 hours and may contact you directly if they need to access your home
Chris
Chris, Community Team
Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences
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on 07-03-2024 08:25 AM
Message 31 of 50
OK thanks. I'll run another line test and if it's still failing I'll pass it to Openreach for further investigation
Chris
Chris, Community Team
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on 06-03-2024 03:42 PM
Message 32 of 50
While I pay for a landline with the contract I don't have a landline phone in my home so I haven't been able to test it.
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on 06-03-2024 03:40 PM
Message 33 of 50
Line test is still picking up a potential issue. It's also showing a potential voice fault, are you experiencing any problems with your telephone service?
Chris
Chris, Community Team
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on 06-03-2024 03:29 PM
Message 34 of 50
OK thanks. I'll run the test again now
Chris
Chris, Community Team
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on 06-03-2024 03:24 PM
Message 35 of 50
Oh OK, I just didn't see on in the photo. No worries then you're good to go.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
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on 06-03-2024 03:23 PM
Message 36 of 50
There's already a microfilter attached.
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on 06-03-2024 03:19 PM
Message 37 of 50
You will need to connect the router via a microfilter to the test socket though.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
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on 06-03-2024 03:17 PM
Message 38 of 50
Then the test can go ahead.
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on 06-03-2024 03:13 PM
Message 39 of 50
Hi @laram
Which plastic bit are you talking about, you already are using the test socket.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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on 06-03-2024 03:11 PM
Message 40 of 50
Here's the socket. You can see the plastic piece I can't remove.
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