Atrocious Connection, Resetting 6 time a day or more!

[laram]

I have no idea whats going on with my internet but I'm losing connection and constantly dropping from wifi, at times the router isn't even available to be connected to on my computer. I know its not my computer because the connectivity is just as bad on other devices and I can still connect to other connection points when the talktalk point has vanished. It's been like this pretty much since those storms rocked the country and I was fully expecting it to improve as repair works were carried out but apparently not. What's going on? At this point I'm so incredibly sick of the poor service that I'm ready to bite the inevitable bullet of moving charges mid contract.

[laram]

That time is fine, I accepted it via text too. Thank you.

[Debbie-TalkTalk]

Hi laram

I'm really sorry for the delay.

I've arranged the engineer visit for 13/03 AM (8am - 1pm)

Will this date and time be ok?

Thanks

[Gliwmaeden2]

@laram, if you have not yet managed to fix up an appointment with all this technology playing up, probably better to wait for staff to reach your thread again after the weekend. 

They won't be back on here now before Monday. 

If you want it done sooner, try Chat or phone 03451 720088 (open 9am - 6pm Saturday).

[laram]

Its now telling me to go into a whatsapp chat to book the appointment, and then telling I don't have whatsapp installed - while whatsapp is open on my phone. And just to be clear its doing this if I close whatsapp as well. Trying to go through the the service status page on my account prompts me to click a live chat button that doesn't actually function. What's going on?

[laram]

I will be free most of next week barring the thursday.

[Debbie-TalkTalk]

Hi laram

Openreach are now requesting that we arrange an engineer visit to the property so they can investigate further.

Please can you provide your availability AM and PM?

Can you also confirm potential engineer charges Engineer charges

[Debbie-TalkTalk]

Hi laram

I can see that the fault has been assigned to a line engineer this morning, we should hopefully have further updates later this afternoon.

Thanks

Debbie

[Chris-TalkTalk]

No problem 🙂

[laram]

Thank you, I just received a text from them as I was reading this.

[Chris-TalkTalk]

Hi laram,

I've raised this to Openreach as a non-appointed task. They will investigate over the next 72 hours and may contact you directly if they need to access your home

Chris

[Chris-TalkTalk]

OK thanks. I'll run another line test and if it's still failing I'll pass it to Openreach for further investigation

Chris

[laram]

While I pay for a landline with the contract I don't have a landline phone in my home so I haven't been able to test it.

[Chris-TalkTalk]

Line  test is still picking up a potential issue. It's also showing a potential voice fault, are you experiencing any problems with your telephone service?

Chris

[Chris-TalkTalk]

OK thanks. I'll run the test again now

Chris

[KeithFrench]

Oh OK, I just didn't see on in the photo. No worries then you're good to go.

[laram]

There's already a microfilter attached.

[KeithFrench]

You will need to connect the router via a microfilter to the test socket though.

[laram]

Then the test can go ahead.

[KeithFrench]

Hi @laram 

Which plastic bit are you talking about, you already are using the test socket.

[laram]

Socket.

Here's the socket. You can see the plastic piece I can't remove.