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Broadband help

For queries about your TalkTalk broadband service.

Been disconnected

Fraggle76
Visitor
Private Message TalkTalk

Monday

Message 2 of 2

I was disconnected on the 20th november 2024 for no reason after 25 calls numerous live chats still havent received any information on why been a customer for 15 years and this is how you treat customers promised call backs from complaints on the 22nd / 23rd november never got them talktalk doesnt care about there customers only thing they want is money left a review on trust pilot disgusting I also contacted cicas to see what they can advise

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1 REPLY 1

Arne-TalkTalk
Support Team
Staff
Private Message

Tuesday

Message 1 of 2

HI Fraggle76

 

Sorry you are unhappy. 

 

I've checked your account and there was a call on the 5th of November where a cancellation was requested, this was processed and completed on the 20th. 

 

The only way to get the connection back is to place a new order. 

 

Sorry for any inconvenience caused 

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