For queries about your TalkTalk broadband service.
on 20-11-2022 01:53 PM
Hi there, ever since yesterday I have noticed something quite out of the ordinary happening with our wifi connection. It has been fine for months and I would say close to perfect, but ever since yesterday it has been having these quick spikes kicking us off things that we are using and our MS on certain applications like discord going to over 5000.
I was just wanting to know if there's an issue going on in my area? or just in general as I cannot get onto the live chat to talk about the issue as it is telling me that all the Agents are busy.
It is not just contained to one of my devices either, it seemingly effect's every device in the house at once during one of these spikes.
on 14-12-2022 06:43 AM
Hi Nathan
Apologies for this. Would you like me to order a returns bag with label today?
on 13-12-2022 06:59 PM
The return bag has not arrived so I'm going to just send it back using the relevant information provided on the website.
on 09-12-2022 06:03 AM
Morning,
Thanks for the update and please let us know how you get on.
Thanks
on 08-12-2022 05:10 PM
Been on talk talk support, they are sending us a new one for update
👍
08-12-2022 04:40 PM - edited 08-12-2022 04:43 PM
Unless you have a prepaid label from Talktalk, @NathanGray, you'll have to pay postage.
Better that staff send you one.
on 08-12-2022 04:28 PM
Hi there, I'm having a bit of an issue.
There was no returns label left in the box, could we have the details to where to send the package to?
on 07-12-2022 06:35 AM
Morning,
Thanks for confirming 🙂
Thanks
on 06-12-2022 05:02 PM
Sorry for the delayed reply, we have packaged it ready for us to send out tomorrow.
Thanks for the help.
on 30-11-2022 07:27 AM
Morning,
Yes please. Did you receive a router returns bag?
Thanks
on 30-11-2022 07:22 AM
Would you like us to package the other router with the materials provided and send it back?
on 28-11-2022 07:14 AM
Hi,
I'm really glad to hear this and thanks for confirming 🙂
Thanks
on 28-11-2022 07:12 AM
After it tested after we got it, we have had 4 total days of up time with no issues so it has seemed to have fixed the problemm
on 28-11-2022 06:36 AM
Morning,
Just checking back in to see how the stability of the connection has been over the weekend?
Thanks 🙂
on 24-11-2022 06:34 AM
Morning,
Thanks for confirming and we'll check back in with you on Monday to see how the stability has been.
Thanks
on 23-11-2022 09:56 PM
Hi Karl, new router arrived.
I'm going to test it for a couple of days to see if the connection is any better.
on 22-11-2022 09:52 AM
No Problem 🙂
Karl
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 22-11-2022 09:48 AM
Alright thanks, I'll let you guys know when it's arrived and connected up.
👍
on 22-11-2022 09:44 AM
Hi
OK, we can see if these warnings are clear in the logs of the new router.
Karl
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
22-11-2022 09:36 AM - edited 22-11-2022 09:43 AM
Hi Karl, we are just waiting for the router to arrive, I'll definitely let you guys know how it fairs when it gets here.
Just following up on what could be the cause of the issue on our current one.
When the internet disconnects I usually go into the router settings to check the error logs.
The disconnection is always followed by this warning at the exact same time. Hoping the new router will fix it.
on 22-11-2022 06:13 AM
Hi
Give us a nudge when the router has arrived and is connected and we can see how things look from here 🙂
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.