For queries about your TalkTalk broadband service.
on 27-10-2022 05:31 PM
My broadband keeps dropping out at varying intervals, sometimes every 10 mins.
It started two weeks ago but I reported on 24/10
I have tried a different router (I have a spare Talk Talk hub) and changed the micro filter.
I have contacted support multiple times and they tell me there is a problem in the line or exchange side. I have been waiting for open reach to investigate, I have a investigation number.
I contacted support this morning asking what is going on and they said an engineer was looking at it at "this moment". I have since heard nothing back (I was told I would receive an SMS), my internet is still dropping and I cannot work from home still.
Its like talking to a black hole, no feedback, no status updates.
Can somebody please help me?
Thanks Tim
on 28-10-2022 12:54 PM
Hi
There is a fault logged to openreach from 24th however there are no updates on this. I'll go have a chat with Openreach and find out what is happening and report back here in about 10 minutes or so.
Karl.
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on 27-10-2022 07:40 PM
Hi @reynot,
The support team here on the community will be back tomorrow, they will hopefully be able to get a progress update and respond here to let you know what is happening.