Broadband down for 3 days and no one to speak to

[manibae]

My broadband has been down for over 3 days, so called the loyalty team, after waiting in line for 10 mins, I got to speak to someone. Then I was put through to the technical team. Another hold for a few mins and got an aswering message saying they cannot answer my call. Not good at all. 

[Karl-TalkTalk]

Hi @manibae 

I've sent you a PM.

Karl.

[manibae]

Yes please. 

[Karl-TalkTalk]

Hi

This would suggest a line issue if you are unable to call out.

The next option is to arrange an engineer for you, would you like to proceed with this now ?

Karl.

[manibae]

Hi Karl, 

Just tested the landline and it seems we can receive calls, but cannot make calls from the landline. 

There's a dial tone, and when I make a call from my mobile, it works fine, but cannot make calls from the landline to my mobile. 

Thanks. 

[Karl-TalkTalk]

Hi

are you able to borrow a handset for 2 minute to test the line.  If we send a broadband engineer and the line is at fault then they may tell you that you need a line engineer, and visa versa, somthis would risk a charge.

Karl.

[manibae]

Hi Karl, 

Thanks for your response. 

However I do not own a landline phone to test with. 

The broadband is still down. 

Regards, 

Mani

[manibae]

Hi,

Thanks for your response. 

However, I do not have a landline phone to test. 

The landline is there purely for the broadband, so cannot test it, and the broadband is still down.

[Karl-TalkTalk]

Hi

As your on an ADSL service, can you connect a phone handset to the master socket or 'Test Socket' and confirm if there is a dial tone, and you are able to make and receive calls.

Thanks  

Karl.