on 04-04-2022 12:42 PM
I'm having issues with my Talktalk broadband service I recently purchased when trying to use it with a TP-Link wifi extender.
When I use the router without the wifi-extender, there are no issues, broadband works correctly.
With the wifi-extender connected and on, the router intermittently loses connection to the internet (orange/white flashing light) or restarts entirely (orange flashing light).
The wifi extender is a TP-Link WPA8730 combination powerline adapter / wifi extender. I've previously used it with a Virgin broadband service with no issues. I have the talktalk router set to use both frequencies and auto-channel, with band-steering disabled. I've tried the TP-Link with both frequencies enabled and auto-channel, as well as 2.4GHz and 5Ghz alone with auto-channel; the problem has arisen with all configurations. The problem persists regardless of whether the SSID is the same for both the extender and router and when they are different.
Please could anyone help me sort this problem? I need the extender to reach certain parts of my home and if there's a solution that doesn't involve replacing the router or calling out an engineer I would appreciate it.
Happy to provide any additional information on request if necessary.
on 09-05-2022 07:14 AM
on 06-05-2022 08:45 AM
on 03-05-2022 07:57 AM
I'm sorry to hear this. If the connection is still unstable with 2 different routers at the test socket (connected wired) and with the powerline adapters removed then the next step will be to arrange an engineer visit to the property. Would you like to go ahead with this and we can confirm some details with you?
on 20-04-2022 07:04 AM
on 14-04-2022 09:45 AM
on 11-04-2022 08:09 AM
Thanks for your reply.
If the connection is stable at the test socket then this would indicate a potential fault with the face plate or internal wiring.
How has the connection been over the weekend?
on 08-04-2022 01:05 PM
on 08-04-2022 08:03 AM
on 07-04-2022 12:14 PM
on 07-04-2022 06:35 AM
Thank you. I've run a test on the line now which hasn't detected a fault, however I can see that the connection looks very unstable and the sync speed has dropped. Does your main socket have a test socket please? If it does then would it be possible to connect the microfilter, router and phone at the test socket for 48hrs so we can see how both the stability and speed compares?
on 06-04-2022 01:47 PM
on 06-04-2022 01:38 PM
Is the Talktalk phone number the landline number, or the phone contact number attached to the Talktalk account? I have the second one on there at the moment.