Broadband dropping out

[AnnaF]

My broadband is constantly dropping out. 3 Openreach engineers have been in the past 3 weeks each "fixing" a different fault and it works for a few hours before dropping out again. Yesterday 1 was on the chat line for over an hour and finally the agent reset the (new) router, an hour later it dropped out again. We lost connection at least 8 times yesterday evening and the internet is now almost unusable. What more can I do

Anna F

[Debbie-TalkTalk]

Hi AnnaF

I'm really sorry to hear this.

The line test is detecting a potential fault towards the property and Openreach are requesting that we arrange an engineer visit.

Is the router still connected at the test socket?

Thanks

Debbie

[Skynet_TX]

Hi @AnnaF,

Staff here on the community will be back tomorrow, they will be able to take a look at this to see if they can identify any faults that are still showing on the line, and will be able to advise the best thing to try next.