Broadband not working

[Charlottedavies90]

Dear Whomever it may concern, 

I am writing as our internet is not working.

We paid our bill on 23/2/24 and it says we haven't paid even though we have and our broadband is not on.

Please could you help.

Regards 

Charlotte Davies 

[Michelle-TalkTalk]

Hi Charlotte,

Do you still need help with this?

Thanks

Michelle

[Debbie-TalkTalk]

Hi Charlottedavies90

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

[Gliwmaeden2]

@Charlottedavies90, staff won't be back on here before Monday morning. 

First of all try switching off the router for fully 30 minutes. When you switch it back on, you should find it working. 

If not, contact Talktalk support on 03451 720088:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

See also live links here:

https://community.talktalk.co.uk/t5/Articles/Struggling-to-pay/ta-p/2608934