Broadband router restarting

[dean42]

My broadband router restarts frequently.  The restart takes 5-10 minutes and the internet is cut off for this time.  Speed etc ok otherwise.  Do I need a new router?

[Debbie-TalkTalk]

Hi @dean42 

No problem 🙂

We will check in again with you next week to see how the connection is with the new router.

Debbie

[dean42]

Thank you

[Debbie-TalkTalk]

Hi @dean42 

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with the new router.

Thanks again.

Debbie

[dean42]

Debbie

yes please sent a new router 

[Debbie-TalkTalk]

Hi @dean42 

Thank you. The line test is clear. Would you like me to send a new router for testing so we can rule this out?

[dean42]

Hi Debbie

I have added the details requested

[Debbie-TalkTalk]

Hi @dean42 

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie