Broadband router restarting

[dean42]

My broadband router restarts frequently.  The restart takes 5-10 minutes and the internet is cut off for this time.  Speed etc ok otherwise.  Do I need a new router?

[Debbie-TalkTalk]

Hi @dean42 

Does the socket/faceplate have 2 clips on either side so if you gently squeeze the clips the faceplate will come away?

[dean42]

Test socket?  It is plugged into a Openreach MK3 socket.

[Debbie-TalkTalk]

Hi @dean42 

Is the new router at the test socket? If the connection is still dropping with the new router at the test socket then the next step will be an Openreach engineer visit.

Thanks

[dean42]

The router restarts itself.  Orange flashing light for a few minutes.  3 times yesterday

[Debbie-TalkTalk]

Hi @dean42 

Is the connection dropping with the new router connected? Or do you have to keep rebooting the router?

[dean42]

Yes thanks.  I swapped the routers Saturday evening.  However it has restarted a few times since - so it has not made any difference.  What do you suggest?

[Debbie-TalkTalk]

Morning @dean42 

How are you getting on, have you received the replacement router?

[Debbie-TalkTalk]

Hi @dean42 

No problem 🙂

We will check in again with you next week to see how the connection is with the new router.

Debbie

[dean42]

Thank you

[Debbie-TalkTalk]

Hi @dean42 

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with the new router.

Thanks again.

Debbie

[dean42]

Debbie

yes please sent a new router 

[Debbie-TalkTalk]

Hi @dean42 

Thank you. The line test is clear. Would you like me to send a new router for testing so we can rule this out?

[dean42]

Hi Debbie

I have added the details requested

[Debbie-TalkTalk]

Hi @dean42 

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie