Broadband speed.

[willro]

My broadband speed has gone down from 62.Mbps to 48.Mpbs, approx. this drop in speed has been constant for well over a month. I think this is a deliberate way for TalkTalk to cut costs. Is anyone else experiencing the same?

Regards William

[willro]

No change on this end, I have been charged £65 for engineer's visit, and he did nothing!

[Chris-TalkTalk]

Current sync speed is 56.5Mbps, There are a couple of reconnections showing but I think they are profile changes

Chris

[willro]

I have rebooted the router.

[Debbie-TalkTalk]

Hi willro

The sync speed has dropped slightly and I can see re connections.

Is the connection dropping or has the router been rebooted?

[Michelle-TalkTalk]

Hi,

Thank you. We will check back in on Wednesday to see how the connection/speed compares 🙂

Thanks

[willro]

OK Thanks.

[Michelle-TalkTalk]

Morning,

I've re-checked the connection stats and I can see that the sync speed has increased slightly so it looks like DLM is increasing the speed gradually. Would it be possible to monitor the connection for a few more days to see if DLM increases the speed any further please?

Thanks

[Chris-TalkTalk]

Hi willro,

I've booked the earliest appointment available - April 07 2022, PM (13:00-18:00) - please let us know how you get on

Chris

[Chris-TalkTalk]

Thanks for answering the security question, I've sent you a PM requesting a little more information

Chris

[Chris-TalkTalk]

Hi willro,

Thanks but could you also please answer the security questions in the link that I've PM'd to you

Chris

[willro]

I accept possible engineer charges.

[Chris-TalkTalk]

OK, if you'd like us to go ahead with the engineer visit can you confirm:
 

• That you accept potential Engineers charges
• Provide availability, either AM (8am to 1pm) or PM (1pm to 6pm) between Monday to Friday.

I've also sent you a PM to confirm some other details

Chris

[willro]

Yes please do.

[Chris-TalkTalk]

Line test is clear but I can still see some disconnections, to investigate further we'll need to arrange an engineer visit. if you'd like us to do this please let us know and we'll confirm some details

Chris

[willro]

OK the router and micro filter have been connected all weekend. What now?

[Chris-TalkTalk]

OK thanks Will. Could you leave the router connected like this over the weekend and we'll see if DLM moves you to a faster profile

Chris

[willro]

Thanks, Chris

The router and micro-filter arrived and connected.

Will.

[Chris-TalkTalk]

I've ordered the router, it should be with you within a couple of days.

Chris

[willro]

Yes, that would be ok. thanks. 

Will

[Chris-TalkTalk]

I can send another router to test with (you should also receive a micro-filter with it) - would you like me to arrange this?

Chris