29-03-2022 11:02 AM - edited 29-03-2022 11:35 AM
My broadband speed has gone down from 62.Mbps to 48.Mpbs, approx. this drop in speed has been constant for well over a month. I think this is a deliberate way for TalkTalk to cut costs. Is anyone else experiencing the same?
on 21-04-2022 01:29 PM
I've checked the engineer report and the visit is chargeable because the engineer could find no faults and when he tested it was achieving predicted speeds.
on 21-04-2022 08:27 AM
I think the drop in speed is probably due to a profile change but I can't tell for sure as I can't see the full history of profiles, only recent ones. It's possible the DLM will move you to a faster profile if the connection remains stable with a low error count
on 20-04-2022 04:25 PM
When I say I inquired about the drop in speed I was referring to you. the engineer told me there had been an issue but it seems to have been rectified. I was asked would I like to check and I said no I will take your word for it. when I checked the next day it was the same.
on 20-04-2022 12:18 PM
on 20-04-2022 10:33 AM
In regards to possible engineer charges, these can apply if the engineer finds a fault on internal equipment wiring or if the engineer is unable to locate a fault and the connection is ok/the engineer is unable to replicate the issue at the time of the visit. Was the engineer able to replicate this when they visited?
on 20-04-2022 10:24 AM
on 20-04-2022 10:18 AM
on 20-04-2022 07:46 AM
on 19-04-2022 02:32 PM
Well, you can wait for the support team here to comment. Alternatively, follow the complaints link from the bottom of the page. But frankly if there was no fault found then that is one of the criteria that gives rise to the charges which you agreed to.