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Broadband speed.

willro
Conversation Starter
Message 53 of 53

My broadband speed has gone down from 62.Mbps to 48.Mpbs, approx. this drop in speed has been constant for well over a month. I think this is a deliberate way for TalkTalk to cut costs. Is anyone else experiencing the same?

 

Regards William

 

 

 

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52 REPLIES 52

Message 21 of 53

No change on this end, I have been charged £65 for engineer's visit, and he did nothing!

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Message 22 of 53

Current sync speed is 56.5Mbps, There are a couple of reconnections showing but I think they are profile changes


Chris

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Message 23 of 53

I have rebooted the router.

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Message 24 of 53

Hi willro

 

The sync speed has dropped slightly and I can see re connections.

 

Is the connection dropping or has the router been rebooted?

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Message 25 of 53

Hi,

 

Thank you. We will check back in on Wednesday to see how the connection/speed compares 🙂

 

Thanks

 

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Message 26 of 53

OK Thanks.

Message 27 of 53

Morning,

 

I've re-checked the connection stats and I can see that the sync speed has increased slightly so it looks like DLM is increasing the speed gradually. Would it be possible to monitor the connection for a few more days to see if DLM increases the speed any further please?

 

Thanks

 

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Message 28 of 53

Hi willro,

 

I've booked the earliest appointment available - April 07 2022, PM (13:00-18:00) - please let us know how you get on

 

Chris

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Message 29 of 53

Thanks for answering the security question, I've sent you a PM requesting a little more information

 

Chris

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Message 30 of 53

Hi willro,

 

Thanks but could you also please answer the security questions in the link that I've PM'd to you


Chris

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Message 31 of 53

I accept possible engineer charges.

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Message 32 of 53

OK, if you'd like us to go ahead with the engineer visit can you confirm:
 

  • That you accept potential Engineers charges
  • Provide availability, either AM (8am to 1pm) or PM (1pm to 6pm) between Monday to Friday.

I've also sent you a PM to confirm some other details


Chris

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Message 33 of 53

Yes please do.

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Message 34 of 53

Line test is clear but I can still see some disconnections, to investigate further we'll need to arrange an engineer visit. if you'd like us to do this please let us know and we'll confirm some details


Chris

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Message 35 of 53

OK the router and micro filter have been connected all weekend. What now?

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Message 36 of 53

OK thanks Will. Could you leave the router connected like this over the weekend and we'll see if DLM moves you to a faster profile


Chris

Message 37 of 53

Thanks, Chris

 

The router and micro-filter arrived and connected.

 

Will.

Message 38 of 53

I've ordered the router, it should be with you within a couple of days.

 

Chris

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Message 39 of 53

Yes, that would be ok. thanks. 

Will

 

 

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Message 40 of 53

I can send another router to test with (you should also receive a micro-filter with it) - would you like me to arrange this?

Chris

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