Broadband help

For queries about your TalkTalk broadband service.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Broken router

Przemyslaw1
Chatterbox
Message 7 of 7

Hello

My router has just broken isn't display a solid light on the power indicator after how lightning hit my area. The power light no longer lights and  any of lights. How do I get a replacement?

Chojnacki
0 Likes
6 REPLIES 6

Message 1 of 7

Hi Przemyslaw1

 

Thanks for updating your Community Profile. The replacement router is on its way, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Thanks

 

Debbie

0 Likes

Gliwmaeden2
Community Star
Message 2 of 7

It looks correct from the little we see as CSs, @Przemyslaw1.

 

Staff will be back on here from Monday. 

Gliwmaeden2, a fellow customer.

Przemyslaw1
Chatterbox
Message 3 of 7

Hi 

Could you check now is it correct? 

Thank you

Chojnacki
0 Likes

Message 4 of 7

Hi Przemyslaw1

 

Please can you also add your TalkTalk landline number to your Community Profile so we can locate the account details and send the replacement router.

 

Thanks

 

Debbie

0 Likes

Przemyslaw1
Chatterbox
Message 5 of 7

Updated

Chojnacki

Chris-TalkTalk
Support Team
Message 6 of 7

Hi Przemyslaw1,

 

Sorry to hear that you're experiencing problems with your router. Can you please update your community profile to include your:


  • Name

  • Telephone number

  • Alternative contact number

  •  

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
 

Thanks

Chris

0 Likes