CISCO AnyConnect VPN will not connect

[angusreid9]

Since 17/9 I have not been able to access CISCO AnyConnect VPN through my TalkTalk internet, despite having no issues previously. I work for a large public sector employer, and I understand a number of colleagues have had the same problem in recent days. This VPN access is crucial to my and my partners' ability to work from home.

IT support at my employer have completed troubleshooting and found no changes on their end, and are strongly of the view that a Talktalk firmware update to home routers, or something similar, is the cause.

[Michelle-TalkTalk]

Hi @Lilac1 

I'm sorry to hear this. Please can you create your own topic and we can look into this for you.

Thanks

Michelle

[Lilac1]

I have this same problem work for public sector everything was fine connecting via Cisco vpn on Tuesday since then unable to connect work have checked my laptop no problems, I can use a hot-spot via mobile with 02, but unable to connect at home with talk talk, but when I contact talk talk they say there is no problem with them,  really concerned as I need to work from home and don't know what else I can do

[Debbie-TalkTalk]

Hi @angusreid9 

I'm so glad to hear this. Thanks for letting me know.

Debbie

[angusreid9]

Hi, it seems to be working now, thankyou. 

[Debbie-TalkTalk]

Hi @angusreid9 

We made some changes this morning, please can you retest?

[Michelle-TalkTalk]

Hello again,

Thank you. I've escalated this to our Devices Manager now and I'll post back as soon as we have an update.

Michelle

[angusreid9]

Have updated details, thanks.

[Michelle-TalkTalk]

Good afternoon,

Thanks for creating a new topic.

Can you please update your community profile to include your:

• Name
• TalkTalk Telephone number or Account number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle