Can't Connect to Wotk VPN

[AdamCastle]

I can't connect to my work VPN, and I can tell that the issue is to do with TalkTalk as it works fine when I hotspot from my phone.

[Michelle-TalkTalk]

Morning,

Thanks for confirming 🙂

Thanks

[AdamCastle]

Brilliant, that did the trick.

Thank you!

[Karl-TalkTalk]

Hi

All done, router now showing version 158.

Karl.

[Karl-TalkTalk]

Hi

update on its way, the router will drop offline for a couple of minutes while it updates.

Karl.

[AdamCastle]

Yes please, will that mean the router goes offline? And do you have all of the details you need?

[Chris-TalkTalk]

Would you like me to do it now, it will take up to 10 minutes to complete?

Chris

[AdamCastle]

That would be great, thank you

[Chris-TalkTalk]

OK thanks. We can try updating your firmware, would you like to give this a try?

Chris

[AdamCastle]

Hi Chris, that's all done now

[Chris-TalkTalk]

OK, could you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks
Chris

[AdamCastle]

Hi, I've just started working from this location and it hasn't worked yet. The router Device Ver is FAST 5364-3. T8

[Chris-TalkTalk]

Hi Adam,

Has it only just stopped working? Which router do you have?

Chris