Hi,
As a last resort I am posting on here because I've tried online chat / phone calls and it's horrendous - I'm left pulling my hair out.
December - I made a complaint - today I receive an e-mail telling me my complaint is closed because of no contact - Talk Talk have not contacted me. I have tried the online chat as instructed in the e-mail several times this morning and I get no response other than the Bot and then it ends my chat.
I spent 2 hours online chat yesterday so you have had communication from me!!
I spent 2 hours on the phone last night - more communication from me!!
Can I just say I have no internet at all. When we finally reached the verdict I need an engineer to come to my house an appointment was agreed (with the wait time of 1 week!!) which is shocking.
I then received a confirmation txt for my appointment for a different date!!!
I called back to resolve the problem and the agent couldn't understand my problem - I think we can all agree that's a clear problem.
We end up with me pulling my hair out, asking to speak to someone else which was a point blank refusal. I was told "it's nothing to worry about" repeatedly which is very patronizing when I'm extremely worried you're going to charge me £75 for an engineer visit I'm not home for. I thought the simplest thing to do would be to call back and straighten out the confusion - the agent just kept telling me yes your appointment is 3/2. Not helpful at all.
Then to wake up this morning to an e-mail telling me my complaint from December is closed - no I'm not happy. I can't get through to anyone so I thought a community post would be all I can do.
Now I expect you to delete it because you don't want your customers to know about your extremely poor service but I think people have a right to know.
And if you work from home please please please chose a provider who will fix issues like no internet quicker than 1 week!!
I sincerely hope you try to help me and don't just delete this post
