Can't see offers due to order in proress
on 03-08-2022 06:09 PM
Message 12 of 12
I've never been able to see Talktalk offers on my account.
Whenever I try I get the message:
"We're very sorry, there is an order in progress. At this time you will not be able to view offers until the order is complete."
It's been like that for several years.
Is there any way to resolve this?
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11 REPLIES 11
on 04-11-2022 08:30 AM
Message 1 of 12
Hi tpick1
I cant see any open orders, so we cant replicate the issue you are seeing, can you clear your cache and cookies on your browser and try again.
The offers tab wouldn't be populated as you are only 4 months into your new contract, usually when you are inside the last 90 days of your current contract the offers tab will start showing available deals.
Regards
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on 03-11-2022 08:53 PM
Message 2 of 12
It's been a while, so I have re-escalated this for you.
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on 03-11-2022 07:17 PM
Message 3 of 12
I don't suppose there is an update on this issue I'm still seeing.
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on 23-08-2022 09:20 AM
Message 4 of 12
Hi @tpick1
The back office teams are having difficulty tracking down the cause of this issue for you.
Can you log into my Account, click on the offers and upgrades section so you can see the error. make a note of the Time so I can get them to check the logs around that time stamp.
Karl.
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on 11-08-2022 08:21 AM
Message 5 of 12
Hi
Thanks, the team were requesting this, so I have passed this across to them.
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
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on 11-08-2022 08:17 AM
Message 6 of 12
Hi
See attached screenshot.
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on 11-08-2022 07:58 AM
Message 7 of 12
Hi @tpick1
Can you send me a screenshot of the error as it appears in My Account.
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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on 04-08-2022 09:06 AM
Message 8 of 12
Hi
OK, Just wanted to check as I've seen this issue where there has been an old account that had a stuck order. There are no oprn orders showing so I have raised a case to our Back Office Teams to look into this.
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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on 04-08-2022 08:49 AM
Message 9 of 12
Hello
No, I've never used the home move service and have never left and rejoined.
As far as I can remember I've always seen the same screen saying it can't show me any offers. So it's been like that for several years.
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on 04-08-2022 08:26 AM
Message 10 of 12
Hi tpick1
I've checked your account and there are no open orders showing. All orders are complete.
Have you ever used the Home move service, or left TalkTalk and rejoined ?
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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on 03-08-2022 06:15 PM
Message 11 of 12
Yes, I will ask TalkTalk Support to remove the stuck order whatever that was so new orders are able to be made.
Gondola Community Star 2017-2024
Like below to appreciate my post . . . Mark as solved Accept as Solution
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