Cancellation Charges

[jahmad]

Hi,

If I were to cancel my talktalk contract (due to poor service); I know I would incur cancellation charges, but would I also pay the remaining months charges for the package as well.

Your team do not have the answers when I call or the line is breaking up and I cannot hear anyone properly or the line is just silent (calling from Talktalk landline). 

Thank you.

[Arne-TalkTalk]

Hi @jahmad

Sorry that you are unhappy, and have decided to leave. 

I can see the cancel request on your account, as of today the cancellation charge is £71.09. 

Is there anything that we can do on the community to fix the issue you are having? 

We are here to help.

[ferguson]

I might add that the support team here will be happy to look into your service issues if you start a topic in the appropriate section of the forums. 

[ferguson]

No, any early termination charges are instead of rather than in addition to normal monthly package costs and are calculated as shown in the following link:

https://community.talktalk.co.uk/t5/Articles/Cancel-your-TalkTalk-service/ta-p/2204737