Cannot VPN to my office using my Sagemcom Fast 5364 router

[Tim_S]

I have a Sagemcom Fast 5364 router that does not seem to allow VPN to my office. I have tried accessing through my mobile hot spot and this works fine but once on my routers network is fails to establish a remote connection.

Looking at other messages in the community it seems a different router is the answer?

If this is so then I think I need one.

[Debbie-TalkTalk]

Hi Tim_S

That's great, thanks for letting us know 🙂

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie

[Tim_S · Accepted solution]

Well that's done the trick. Thanking you.

[Karl-TalkTalk]

Hi

5pm - pushing this now.

Karl.

[Tim_S]

Can this be done at 5pm.

[Karl-TalkTalk]

Hi Tim,

Firmware update will knock you offline for up to 10 minutes - is it ok to do this now ?

Thanks  

Karl. 

[KeithFrench]

You need an update firmware version, not a knew router. I will ask TalkTalk to do this for you.