Cannot refresh social apps on wifi

[Gogs1974]

Social media apps won't refresh over wifi on my iphone - it's not the phone as i've just got a new one and have same problem - it's not controls on my phone contract as the apps work on 4g. It's not wifi in general as other with wifi providers I have no problem. I have no content controls switched on on my TalkTalk account, yet i have to switch to 4g to get these apps to work. The apps i know which are affected are snapchat and pinterest. Please advise how to fix this, it's been going on for weeks / months now, seemingly since around the time i was switched to full fibre broadband

[Karl-TalkTalk]

No Problem 🙂

We are here when you need us. 

Karl 

[Gogs1974]

thank you, i will bear this in mind. I have another route to go down first before i do that though as i am part of a market research group whereby i have another router between yours and my devices to collect usage data from me, and as yet i cannot rule out that it may be their equipment causing the issue, once they have been in contact, I will confirm either way on here

[Michelle-TalkTalk]

Hello,

Thanks for confirming and I'm sorry to hear this. Would you like us to send a replacement router for testing purposes to rule this out? We would also send a router returns bag so that one of the routers can be returned.

Thanks

[Gogs1974]

yes, nothing has changed, still the same issue

[Michelle-TalkTalk]

Morning,

How are you getting on? Did you have a chance to try the factory reset of the router?

Thanks

[Debbie-TalkTalk]

Hi Gogs1974

Ok thanks for confirming.

Please can you try factory resetting the router (pin hole reset for ten seconds)

[Gogs1974]

yes,  I've checked and it's off according to my settings. Youtube is another app not working

[Debbie-TalkTalk]

Hi Gogs1974

Have you checked to see if HomeSafe/KidsSafe has been switched on?

HomeSafe - An Overview