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Broadband help

For queries about your TalkTalk broadband service.

Cisco AnyConnect VPN

louisemckay11
Newbie
Private Message TalkTalk

5 hours ago

Message 4 of 4

Hi, 

I can't seem to get the Cisco VPN to work when I'm working from home. 

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3 REPLIES 3

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to louisemckay11

5 hours ago

Message 1 of 4

Hi @louisemckay11 

 

Thank you. I've made a change to your router firmware, please can you retest?

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louisemckay11
Newbie
Private Message TalkTalk
In response to Debbie-TalkTalk

5 hours ago

Message 2 of 4

Hi, 

I have updated my details to include my name and landline number. 

 

I'm not sure what you mean by the VPN protocol? It's the CISCO Anyconnect Secure Mobility Client. 

 

Thanks. 

Debbie-TalkTalk
Support Team
Staff
Private Message

5 hours ago

Message 3 of 4

Hi @louisemckay11 

 

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

 

Our Devices Team have asked if you are able to confirm your VPN Protocol/SW Version, as this will help our Devices Team with their investigations? 

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